PROSTEP's service hotline will remain available for the time being, but it is now getting some serious competition. The new PROSTEP Support Portal was created with the aim of processing customer requests more efficiently. It is available to customers 24/7. It is where administrators can create new tickets and monitor the status of their requests.
The portal uses certain mandatory fields to request information that enables us to allocate and process the tickets more efficiently and avoid unnecessary questions. And should our support staff have any questions, communication with the relevant customer employee via the portal is much more direct. All this allows us to process tickets faster, even if the response times agreed in the service level agreements remain the same in the portal.