Swiss FTS AG was founded in 2010 and employs acknowledged digital forensics experts at its head office in Zurich and in its branch offices in Lausanne and Singapore. They help companies and law firms investigate suspected data theft or other fraudulent activity by securing and analyzing electronic data and tracking down evidence in IT systems. They also prepare clients for digital forensic investigations and electronic discovery in the context of eDiscovery processes. eDiscovery is a legal process that involves identifying and preserving e-mails, business communications and other data and making it available to the opposing party in the event of legal disputes.
In addition to law firms, the company's customers comprise primarily banks and insurance companies but also companies from other industries that need help investigating activity seen as suspicious. A typical case of suspected misconduct involves employees in management positions taking customer data with them to their new company when they leave the company, says Roy Weiss, head of the Zurich office of Swiss FTS. "We often act as liaison between the lawyers and the IT departments of the companies, who don't speak the same language."
Trust is absolutely crucial in the field of digital forensics. Swiss FTS often receives vast amounts of confidential data and documents for evaluation from its clients, and in eDiscovery processes it has to send increasingly large volumes of data to law firms in the USA or elsewhere in a secure manner. The volume of data alone means that this can no longer be done via e-mail. That being said, data attachments are often sent unprotected. Which is why the company has been using a data transfer solution for some time now, but that solution was not developed further. The licensing costs were also quite high and creating new users was extremely complex, says Weiss.
A key requirement for the new solution was that it be cloud capable but could be hosted at Swiss FTS. "Our customers are still a bit cloud shy," says Weiss. "For many, it's the first time that they’ve carried out a digital forensics investigation. That's why it helps if we can tell them that the entire infrastructure in which their data will end up is completely under our control. Our data center and Swiss FTS AG are certified according to ISO/IEC 27001:2013."
Operation is impressively easy
The ease of use of PROSTEP's data exchange platform impressed users and administrators at Swiss FTS. The ability to create new user profiles quickly is important to the company because it works on a project-by-project basis and the exchange partners are constantly changing. Another advantage of the solution is that exchange partners can be temporarily deactivated rather than having to be deleted, which avoids paying unnecessary licensing costs.